Privacy Policy
Last updated: September 5, 2026
At Pharmaqo Labs, we are committed to protecting your privacy and ensuring your personal information is handled responsibly, securely, and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you visit pharmaqolabs.com or purchase from our store. By using our website, you agree to the practices outlined in this policy.
1. Information We Collect
We may collect and store the following types of information:
- Personal information you provide — name, email address, billing and shipping address, phone number, order details, and payment method details (processed securely through third-party gateways).
- Technical & usage data — IP address, browser type, device information, pages viewed and time spent on pages, cookies and tracking technologies.
- Communication data — information sent via contact forms, customer support emails and newsletter sign-ups.
2. How We Use Your Information
We use your personal data to process and fulfil orders, provide customer service and support, deliver tracking updates and order notifications, improve website performance, personalise your shopping experience, prevent fraud, and send promotional emails only if you opt in. We never sell your personal information to third parties.
3. Cookies & Tracking Technologies
We use cookies to remember your preferences, track website performance, support secure checkout, and deliver relevant marketing only with consent. You may manage or disable cookies in your browser settings.
4. Sharing Your Information
We only share data when necessary for business operations — with service providers such as payment processors, delivery couriers, analytics tools and hosting providers (all obligated to protect your data), or when required by law, court order, or a government/regulatory authority.
5. Payment Security
We do not store full credit or debit card details. All payments are processed securely through trusted third-party gateways using encrypted connections and industry-standard security protocols.
6. Data Retention
We retain your information only for as long as necessary to complete the purpose for which it was collected, comply with legal obligations, resolve disputes, and maintain business records. You may request deletion of your data at any time.
7. How We Protect Your Information
We use SSL encryption, secure servers, regular security audits, restricted access to personal data, and comply with UK GDPR and the Data Protection Act 2018. While we take all reasonable precautions, no method of data transmission is 100% guaranteed.
8. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion ("right to be forgotten")
- Restrict or object to processing
- Withdraw consent for marketing
- Request a copy of your data
9. Marketing & Communication Preferences
You will only receive promotional emails if you opt in, and you can unsubscribe at any time using the link in our emails or by contacting us directly.
10. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.
11. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.
12. Contact Us
For privacy questions, concerns, or requests, please contact us.
contact@pharmaqolabs.com