Refund & Return Policy
Last updated: September 5, 2026
At Pharmaqo Labs, your satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience. Please review our Refund & Return Policy below to understand how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
Due to the nature of our products (pharmaceutical, health, and wellness items), returns are only accepted under the following conditions:
- The product is unused, unopened, and in its original packaging.
- The security seal is fully intact.
- The return request is made within 14 days of receiving your order.
- Items must be returned in a resalable condition.
For safety and hygiene reasons, opened, used, or tampered products cannot be returned or refunded.
2. Damaged or Incorrect Items
If you receive a product that is damaged, faulty, or not the item you ordered, please contact us within 48 hours of delivery with your order number, photos of the product and packaging, and a description of the issue. We will quickly assist you with a replacement or refund.
3. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund, the refund amount, and the method of refund (original payment method). Refunds typically take 3-7 business days to process once approved. Shipping fees are non-refundable.
4. Non-Returnable Items
The following items cannot be returned:
- Opened or unsealed products
- Products damaged due to customer handling
- Clearance, sale, or promotional items
- Any item returned after 14 days
5. Order Cancellation
Orders can be cancelled only before dispatch. Once dispatched, the order can no longer be cancelled but may be eligible for return if unopened.
6. Return Shipping
Unless the item arrived damaged or incorrect, customers are responsible for return shipping costs and ensuring safe packaging to avoid damage in transit. We recommend using a tracked delivery service.
7. Contact Information
For all return or refund requests, please contact our support team.
contact@pharmaqolabs.com