Shipping Policy
Fast, discreet, worldwide shipping with a reship guarantee.
At Pharmaqo Labs, we aim to deliver your products quickly, securely, and discreetly. Please review our shipping policy below for full details regarding delivery times, dispatch process, and tracking.
1. Order Processing Time
Orders are processed Monday-Sunday, including public holidays. All confirmed orders are typically dispatched within 24-48 hours. During high-volume periods, dispatch may take an additional 1-2 business days.
2. Delivery Options
We partner with trusted courier services to ensure fast and reliable delivery.
- Standard Delivery — estimated 2-4 business days, fully trackable.
- Express Delivery — estimated 1-2 business days, priority handling, fully trackable.
3. International Shipping
International shipping is available to select countries. Delivery times vary by destination, usually 5-10 business days. Customers are responsible for any customs duties, import taxes, or clearance fees.
4. Discreet Packaging
All orders are shipped in plain, unbranded packaging for your privacy. No product names or branding appear on the outside of the parcel.
5. Tracking Information
Tracking numbers are provided once your order has been dispatched. If you haven't received tracking information after 48 hours, please contact our support team.
6. Delivery Issues
If your parcel is delayed, lost, marked as delivered but not received, or damaged, please contact us within 48 hours. We will work with the courier to resolve the issue promptly.
7. Incorrect Shipping Information
Please ensure your shipping details are accurate at checkout. Pharmaqo Labs is not responsible for parcels delivered to an incorrect address. If an order is returned to us due to an incorrect address, additional shipping fees may apply for re-delivery.
8. Out-of-Stock Items
If an ordered item becomes out-of-stock after purchase, we will contact you immediately — you may choose a replacement, wait for restock, or request a refund.